GUIDELINE 4 ACTIVITY ONE

1.1 Open your Market Leader book on page 97 and develop exercises A to C on internal communication.

1.1.1 How do companies communicate with employees? What methods can you think of?

·         Internal networks, with as intranet

·         Email

·         Social Networks

·         Cell

·         Avantel

1.1.2 Complete the text below using the words from the box.

 


Company intranet    electronic    face to face    print    workplace

 

How do companies communicate with employees? What methods can you think of?

These days, companies are spending more time and money on improving internal communication This is the communication which takes place inside an organisation. Communication will be downwards (from managers to junior staff), upwards (from staff to managers) and across (between staff), as well between individuals and groups of people. There are various channels which can be used. These can be divided into five main areas:

Print paper -based communication, e.g. magazines, newspapers, newsletters ,letters ,notes  and messages.

Face to face: direct contact with other people, e.g. one-to-one meetings, team meetings forums, conferences, briefings.

Workplace: physical objects in the working environment or workspace, e .g .notice boards,

Electronic: communication using computers, phones, televisions, etc., e, g, DVD, e-mail voicemail, SMS messages, electronic newsletters, conference calls

Company intranet: using social media to create an internal community, e.g. posting profiles, writing blogs and wikis, starting discussion forums, etc. Many leaders write internal blogs. Employees may join chat rooms, forums or message boards to post ideas and comments or upload images and discuss with other employees around the world. They may also be able to download information from the intranet.

Improvements in communication lead to better-informed, happier and more motivated employees, who will become more loyal to their company.

1.1.3 Match each of the words in red in Exercise B to one of these definitions.

·         move  information from a network to a PC:  Download

·         web page written by an individual: channels

·         put information from a PC onto a network (2 words): post upload

·         methods of communication blogs

·         knowledge-sharing site wikis

·         chances for people to discuss subjects: forums

·         meetings where information or instructions are given: briefings

 

1.2 Now open your Market Leader book on page 105 and develop exercises A to C on company cultures.

 

1.2.1 A Different companies have different cultures and ways of working. Complete these sentences with the items in brackets. One of the items in each section cannot be used.

Dress (uniforms/ casual Fridays/ weekend clothes)

·         We don’t have to wear business suits at the end of the week. My company has a system of casual Fridays.

·         In many banks, staff can’t wear what they like. They have to wear uniforms

Timekeeping (flexi time/ part-time/ shift work)

·         For two weeks each month, I work at night. I can’t sleep during the day.  I hate shift work

·         We have a flexi time System in our office. Some people choose to work from 9 a.m. to 5 p.m.; others work from 10 a.m. to 6 p.m.

Time off (childcare/ annual leave / public holiday)

·         I am so busy at the moment that I worked on New Year’s Day, which is a public holiday

·         How many days ‘annual leave.do you get in your company?

Reporting procedures (written report / face to face / e-mail)

·         We often speak on the phone, but never face to face

·         He uploads a written report on the company intranet each month.

Types of meeting (informal /formal /social)

·         Our department starts every day with an informal meeting. It is very relaxed.

·         Companies have an Annual General Meeting (AGM) once a year. It is a very formal meeting, with a lot of people.

Names (job title/ first name /family names)

·         In some countries, the company culture is formal. Staff use first name When they speak to each other.

·         What’s your job title now? Are you Chief Executive?

 1.2.2 Would you like to work for an organisation which has?

 

Uniforms     A lot of formal meetings   Casual Fridays     Flexible hours

 

1.2.3 Match each phrase (1-5) to its explanation (a-e).

1.3 On page 113 of your Market Leader book, develop exercises A to C on skills and abilities.

 

1.3.1 Complete the first part of the advertisement below with the verbs from the box. Use the words in brackets to help you.

 

 

Cope with          develop        improve       increase      lead      set up        train

 

KARADA MODE PLC

EUROPEAN MANAGER &95K + CAR

Are you the person we are looking for?

THE ROLE

We are looking for a talented person for this position. In this exciting job, you will need to:

Lead a team of 25. (Be in charge of)

Set up a new branch in Amsterdam. (Start)

Train new staff. (Teach)

Increase sales in all markets. (Make more)

Develop new products. (Create)

Improve communication between our head office and local branches. (Make better)

Cope with strict deadlines and work well under pressure(manage).

1.3.2 Complete the second part of the advertisement with the verbs from the box.

 

 

Deal with            manage            motivate             organize              plain

 

THE PERSON

In your present job, you:

Manage a large department in the clothing industry (control)

Plain budgets (Think about the future)

organize sales conferences and trade exhibitions. (Arrange)

Deal with customers, suppliers and their problems (take action)

Motivate employees and sales teams to get the best results (encourage)

 

1.3.3 Describe your role in your present or a past job. Use the verbs from Exercises A and B

·         In my present job, I lead a team of three.

·         In my present job, I organize sales conferences and trade exhibition

·         In my present job, I train new staff

·         In my past job, I motivate employees and sales teams to get results.

 

1.3.4 Go over learning object 1 and test what you have learnt on vocabulary

1.4 Open your Market Leader book on pages 98 and 99: Develop exercises A to F of Language Focus 1.

 

1.4.1 Open your Market Leader book on pages 98 and 99: Develop exercises A to F of Language Focus 1.

 

Is Max coming to the meeting tomorrow? (Come)

No, he’s not in the office. He traveling on business all week.(travel)

He is not coming back until next Monday (come)

1.4.2 Complete this text using the present continuous form of the verbs in brackets.

 

I’m meeting (meet) Mr Yamashiro next week. He is arriving (arrive) on Tuesday night. On Wednesday, I’m taking (take) him to the factory. I'm not seeing (not see) him on Thursday, but i am driving (drive) him to the airport on Friday.

1.4.3 Look at your diary. Talk about three or four things you are doing next week.

I’m attending a seminar on Friday morning.

 I’m visiting friends at the weekend.

I’m working in my university today.

I’m washing my motorcycle today.

I’m watching TV, I am watching at Nairo Quintana in the bicycle race.

1.4.4 Complete these sentences using going to.

·         The computers are very slow. What are going we are going do about it?

·         We are not going to buy new computers. I think it’s too expensive.

·         We are going to upgrade the software instead.

 

1.4.5 Listen to Janine and Patrick talking about their plans for next year. Decide whether these sentences about their plans are true (T) or false (F). Correct the false ones.

 

·         Janine is going to change her job.                                                                       (T)

·         She is going to do a course.                                                                                (T)

·         She is going to go abroad for her summer holiday.                                            (F)

No, she has more time for your family

·         Patrick is going to change his job.                                                                      (F)

No, Janine is going to change your job

·         He is going to move to a new house/flat.                                                           (T)

·         He is going to buy a new car.                                                                             (F)

No, he is going to sell her car and buy a motorbike

 

1.4.6 Tick () the plans below which are true for you. Add four more plans to each list.

 

    Fixed arrangement for next week                 Intentions for next year

    Go away for the weekend.                            Change jobs.

    Go on a business trip.                                    Do a course.

    Attend a meeting                                           Go abroad on holiday.

    Write a report/ an essay.                                Move to a new house/flat.

    Entertain business visitors.                            Do more exercise?

 

1.5 Open your Market Leader book on page 101: Develop exercises A to E of Language Focus 2 (all exercises can be developed individually).

1.5.1 Work in pairs. Find the sentences with mistakes and correct them.

·         Desk phones and desktop computer disappear in the next five years.

            Desk phones and desktop computers will disappear in the next five years.

·         Most companies will be open for business 24/7.

·         As a result, it not be easy for staff to have a good work-life balance.

As a result, it will not be easy for staff to have a good work-life balance.

·         I will think most companies use social networking tools for internal communication.

·         In many big companies, video conferencing will replace face-to face meetings

·         As a result, managers no spend as much time travelling for work.

As a result, managers will not spend as much time travelling for work.

·         I not think companies will use e-mail, except for external communication.

 

1.5.2 Work in pairs. Make a list of three or four changes you think will happen in office Communication. Share your ideas with another pair.

 

·         I will think to buy silver counters in banks

 

·         I will be in another work of the office for new year

 

·         I will learn international operations

 

·         I will think, I will change office

 

1.5.3 Complete the sentences below with future time expressions from the box.

 

 

End of     five years’     in the next      July     next     the day after     time     tomorrow

·         Sales of luxury cars will double by next .year.

·         I’II send you a copy of the report tomorrow morning.

·         We’ll finish the work before the time June.

·         I’II be back in the office the day after tomorrow.

·         We’ll finish the work on the new building next July

·         In two weeks’ end of we’ll review the budget.

·         We will need to modernize our factory in the next two years.

·         Most people will have a fast broadband connection at home in five years’ time.

1.6 Now go over exercises A to C on page 107 of your Market Leader book about the use of should/shouldn’t.

1.6.1 Complete the sentences below using shouldn’t and a phrase from the box.

 

 

Speak to our boss           buy an expensive computer system                        be late     develop a better                         stay three days

 

·         Our online business is bad.

       We should develop a better website

·         Our team is working too many hours.

       We should speak to our boss

·         The meeting is very important.

       We should not be late

·         She wants to visit a ot of customers in Spain.

      She should stay three days

·         We have to control our costs.

       You should not buy an expensive computer system.

1.6.2 Give the opposite advice by using should, shouldn’t or I don’t think.

 

·         I think he should get a salary increase.

I don’t think he should get a salary increase.

·         I think we should launch the new product now.

I think we should not launch the new product now

·         She shouldn’t take customers to expensive restaurants.

I don’t think she shouldn’t take customers to expensive restaurants

·         We should take every customer complaint seriously.

We should not take every customer complaint seriously.

·         I don’t think staff should fly economy on every trip.

1.7 Develop exercises A to E on page 109 of your Market Leader book about the use of could/would.

1.7.1 These questions were asked on a plane journey. Decide whether they were asked by the Flight attendant (F) or the passenger (P).

 

·         Could I have another drink, please?                                                       (P)

·         Would you like a newspaper?                                                                 (F)

·         Could you show me how to turn on the light, please?                            (P)

·         Would you like another drink?                                                               (F)

·         Could I have some mineral water, please?                                              (P)

·         Would you like coffee or tea?                                                                 (F)

·         Could you fasten your seat belt, please?                                                 (F)

·         Could you help me find the movie channel, please?                               (P)

 

 

1.7.2 Which of the questions in Exercise A are offers, and which are requests?

ü  The phrases used are requests ¨ Could¨

ü  The phrases used are offers ¨would¨

1.7.3 You are at a hotel reception desk. Use the verbs in brackets to make polite requests.

·         You need a map of the city.(have)

Could I have a map of the city, please?

·         You want to go a good restaurant. (Recommend)

Could you recommend a good restaurant?

·         You didn’t hear that. (Say)

Could you say that again, please?

·         You want a photocopy of a document. (Copy)

Could you copy this document for me, please?

·         You want your bill.(have)

Could i have a bill? Please?

·         You want a taxi. (Call)

Could you call me a taxi, please?

1.8 Complete exercises A to E on page 114 and A  and B on page 117 of your Market Leader book.

1.8.1 Complete these sentences with the present perfect form of the verbs in brackets

 I have given (give) two presentations this month.

·         I have not sent (not send) any e-mails today.

·         He has changed (change) jobs recently.

·         Magda have been (be) away on business all week.

·         They haven’t (not have) any experience in negotiating.

1.8.3 Complete these interview questions using the present perfect form of the verbs in brackets.

*   How have you changed (you change) over the last five years?

*   What software programs you used (you use) recently?

*   What you learned (you learn) from your other jobs?

*   What sort of problems you have (you have) to deal with?

*   What part of your job enjoyed (you enjoy) the most?

*   Which countries you visited (you visit) for work/study?

1.8.4 Read this profile about Martin Reed’s career. Choose the past simple or the present perfect form of the verbs to complete it.

 

I think i have had an interesting career. I studied at Oxford University from 1997 to 2000. Then I applied for jobs abroad. I worked in Hong Kong for three years, and then I have come to Japan in January 2004. I have been here for more than eight years and I still love it. I’ll never go back to the UK.

During my career, I did a number of different jobs, too. I sold computer software in Hong Kong. I have taught English for my first year in Japan. Since then, I ran my own training company. It is very successful.

1.8.5 Tick (x) the expressions below that you can use to complete this sentence

Mr Kato has been very busy…..

     This week                                          for the last two weeks

     Last week                                          yesterday

     Since Monday                                   today

     Last month                                        recently

     Two weeks ago